Here's What Our Customers Have to Say

Dennis and Sherry Schunemann of Ijamsville, MD got their Hot Spring Sovereign in 2007. They had a perfect spot outside to put a “spa room”. We delivered the hot tub and the room was built around it. Dennis says, “The contractors who built the spa room were very hard to work with, but, Joe and the guys at Hot Springs were great! We go in the hot tub every weekend and reconnect. We both have back and joint pain but soaking in our hot tub makes the pain disappear.”

—Dennis and Sherry Schunemann, Ijamsville, MD

Almost twenty-five years ago, Dianne and Mike McCune purchased their first hot tub from Hot Spring Spa of Washington. At the time, being the frugal wife she was, Dianne suggested to Mike that this purchase should last at least 10,000 soaks or a quarter of a century, whichever came first. Mike's not really sure which milestone eventuated, but they recently decided to trade the ol' workhorse in for a newer model (a 5-adult Hot Spring Aria). According to Mike, "Our original model took a licking and kept on ticking, but we decided to replace the stream-driven version for one better suited to the digital age. Seriously, Joe and Patty have been the perfect professionals in supporting our hot tub experience. It's just possible that the excellect product line they present and the superb customer service offered by them and their staff have been key factors in preserving our marriage into its fifth decade. The value proposition offered at Hot Spring Spa of Washington is exceeded only by the integrity and courtesy of its owners and employees. We salute you and look forward to buying another spa in another 25 years--or when the grandkids exceed the capacity of the new one!"

—The McCunes, VA

I'm 90 but I Feel Young!

Gertrude Morse of Garrett Park, MD bought her Hot Spot hot tub from us 8 years ago.  Gertrude is 90 years old but swears that her hot tub has kept her young!  “I get in my hot tub everyday.  I cannot live without it!  I do exercises and meditation in my spa.  I love to dance and stay active.  I feel so young...it’s hard to explain, but, it’s the hot tub!”  When her husband first bought the hot tub, she couldn’t imagine using it especially because she couldn’t get into the spa easily.  “Your serviceman, David Mikanga, was here and he was patient and spent a lot of time showing me how to get in and out of the hot tub.  If it wasn’t for him, I would’ve never used it.  I really appreciate that he was so patient!”  We’re sure Gertrude will be soaking in her spa even when she’s 100 years old!

—Gertrude Morse, Garrett Park, MD

Tony Zapata of Damascus, MD wanted to buy a hot tub but wasn’t sure what he wanted in a hot tub (jets, seating, size, etc.).  Tony says, “We decided to buy a pre-owned Hot Spring 1996 Highlife spa from Hot Spring Spa of Washington.  This was an extremely affordable way to try out a spa to see what we might want if we buy another one later.  If you’re looking for a good, quality spa, we recommend Hot Spring Spas”.  Tony built a beautiful patio/deck for his backyard.

—Tony Zapata of Damascus, MD

David and Virginia Wall of Washington, DC, just got their Hot Spring Grandee delivered.  David told us the story that over 10 years ago, when they wanted to purchase a hot tub, they did all the research and found that Hot Spring Spas were the best brand.  David comments, “I couldn’t justify the price so I bought a hot tub from someone selling them from his garage.  It did last but i did all the repairs myself.  So, 5 months ago, I went shopping again, went into the Fairfax location of Hot Spring Spas and talked to the salesman, John Homan.  I loved the spas, but again wondered about the cost.  I decided to buy one from one of the “Big Box” stores instead.  The hot tub had many problems, many service calls, and the motors sounded like they were running constantly (that would explain my high electric bill).  In those 5 months, I continued to visit the Hot Spring store and buy chemicals from John and admire the Hot Spring Grandee.  I decided to return the other spa.  As I was standing in the Return Line, I struck up a conversation with the man behind me.  He said he also returned a spa from that “Big Box” store and went straight to Hot Spring Spas to buy a hot tub from John Homan.  We both had a laugh as I reached into my wallet and pulled out John’s business card.  Needless to say, I went to visit John and got my Hot Spring Grandee that I should’ve purchased years ago!”  We’re so glad the Walls decided to finally buy their Hot Spring Spa!  Welcome to the family!

—David Wall, a happy Hot Spring customer, Washington, DC

Marty and Janet Irving of McLean, VA just got their new Hot Spring Grandee installed on their new patio and landscaping. To add to the beauty of their backyard, they got the Grandee with a SpaStone Surround and Steps. This new Surround is made by Hot Spring and has proven to be easy to order, easy to install, and a beautiful addition to your backyard. This was Marty Irving's first spa purchase. He comments, "Hot Spring Spa of Washington was great from start to finish...they did everything they said they were going to do! The hot tub is ridiculously wonderful!!! We love the stone surround. It looks great on our patio!"; We have to agree...look at the picture!

—Marty and Janet Irving of McLean, VA

Jim and Kim Shorten "Hot Spring Spa of Washington is so awesome! We’ve had our Hot Spring Sovereign for a year and a half and the upkeep is next to nothing. It’s always clean. The jets are perfectly positioned and have so much power! I think about other spas that try to sell you on “more, more jets”...what a waste that would be! Hot Spring’s jets are perfect! We are totally happy. Our salesmen, Bill and John at the Rockville store were very enjoyable to work with."

—Jim and Kim Shorten, Silver Spring, MD

Jerry and Donna Baugh of Vienna, VA just got their Hot Spring Envoy in June. They had some major enhancements to their backyard along with their new hot tub. Jerry comments, “I get in my Envoy at 5:00 a.m. and it helps me get started in the morning. My wife, Donna, is partially paralyzed and needs the hot tub for her health. The hydro-therapy of the spa is very important to her. We use our hot tub 3-4 times a week. We love our Hot Spring Spa!"

—Jerry and Donna Baugh of Vienna, VA

Gregory and Christine Constantios bought their house in The Kentlands, MD in 1999 and inherited with the house a Hot Spring Highlife Spa. After enjoying the spa for a long time, they encountered a problem with their spa. They emailed owner of Hot Springs, Joe Mahoney, about the service issue. It just so happened, there was a serviceman in his neighborhood. Gregory comments, "We got a call unexpectedly from a serviceman who asked if it was okay, under such short notice, to stop by within an hour to service the hot tub. NO PROBLEM!!! We were impressed with the customer service and the tech's knowledge and efficient work. We THANK YOU for your 5 Gold Star World Class Customer Service. We will recommend Hot Spring Spas to our contacts and friends who were interested (and envious) in getting a hot tub for their home."

—Gregory and Christine Constantios, The Kentlands, MD

(Joe Mahoney, owner of Hot Spring Spa of Washington is pictured with Greg Constantios)

Amy and Tom Drolet of Boyds, MD bought their Hot Spring Envoy 3 years ago. When they moved to a new house they were faced with the question, what should we do with our spa? Amy decided to call us to move it. She comments, "Hot Springs sent out a team who professionally removed the spa from our patio, wrapped it for safe transportation, and moved it to our new residence where we stored it in our garage. Last month we built a deck and the Hot Springs crew came out once again and placed it on top of a concrete slab in the back of our home so we could build around it. We now have a beautiful view of our property from our spa that has been incorporated into a portion of our deck. We are so glad we decided to have Hot Spring Spa of Washington move our hot tub!"

—Amy and Tom Drolet, Boyds, MD

Charlie and Tammy Hertel of Clarksburg, MD have created the ultimate Beautiful Backyard. They took a very plain area and made it a haven to relax if they want or have the grandest party ever. They've included a pond/waterfall, fireplace, outdoor kitchen with tiki bars, and a beautiful hot tub area. Charlie comments, "The whole project was a bit overwhelming and there were many problems. I must admit though, The Hot Spring part of the project was stress-free. They were able to hold our spa for many months until we were ready, they were very professional, and the delivery was a breeze. We thouroughly enjoyed working with them. We love to sit in our spa as a family and just enjoy our awesome environment."

—Charlie and Tammy Hertel, Clarksburg, MD

Kat and Bill Klavon of Purcellville, VA wrote: "Our hot tub arrived on Labor Day 2006, and we were SO looking forward to the cold snow days! It's been such a blessing to have a Hot Springs Hot Tub! It's our personal sanctuary and has been an instrument for healing the body, mind, and spirit. It definitely enhances our immune systems when we feel compromised. We feel that it's a luxury that enhances the quality of our family life because Bill and I get a chance to have conversations and unwind without the distraction of our children. Our youngest son who is 5 loves to hot tub with us and just play. It helps him to sleep all the better at night as well as socialize with us as a family. I just wanted to share how much we love having it and wanted to take the time to say, Thanks Hot Springs in Fairfax!"

—Kat and Bill Klavon, Purcellville, Virginia

David and Rebecca Collingham of Mount Airy, MD just got their Tiger River Caspian hot tub and gazebo. David told us of a very bad experience they had with another hot tub company that left a bad taste in their mouth. They decided to visit our Hot Spring Hyattstown location. David comments, “My wife went in while I waited in the car with the kids. She returned to the car with excitement and stated that she had found what she wanted and was smiling. When my wife is happy, I’m happy. Within 3 days, we had a new hot tub and gazebo installed. The crew was on time and very professional. Joe Mahoney, the owner of Hot Spring Spa of Washington, stayed with me until 10:00 p.m. on a snowy evening to help me get the electrical wiring right. My wife and I will never forget it!” The spa looks great in their backyard...another great Vacation Destination!

—David And Rebecca Collingham, Mount Airy, MD

Tom Buerger and Ralph Segar have a condo with a roof-top patio overlooking the Capital in Washington D.C. They talked to neighbors Phyllis Brunson and Tony Burl about everyone getting hot tubs for their rooftops. Ralph did all the research and found Bill at our Rockville store. Ralph Says, “Bill was excited about our project, made the arrangements with the crane company and made it all happen in 2 weeks!” The crane hoisted the hot tubs up to their patios. Phyllis says, “The delivery was easier than I expected and I ’m enjoying my hot tub much more than I thought. I sit in it in the evening and look at the Cathedral and Georgetown.”

— Tom Buerger & Ralph Segar