Washington DC's #1 Hot Tub dealer selling the World's #1 selling Hot Tub!
Customer Comment
Here's What Our Customers Have to Say
I'm 90 but I Feel Young!
Gertrude Morse of Garrett Park, MD bought her Hot Spot hot tub from us 8 years ago. Gertrude is 90 years old but swears that her hot tub has kept her young! “I get in my hot tub everyday. I cannot live without it! I do exercises and meditation in my spa. I love to dance and stay active. I feel so young...it’s hard to explain, but, it’s the hot tub!” When her husband first bought the hot tub, she couldn’t imagine using it especially because she couldn’t get into the spa easily. “Your serviceman, David Mikanga, was here and he was patient and spent a lot of time showing me how to get in and out of the hot tub. If it wasn’t for him, I would’ve never used it. I really appreciate that he was so patient!” We’re sure Gertrude will be soaking in her spa even when she’s 100 years old!
—Gertrude Morse, Garrett Park, MD
Tony Zapata of Damascus, MD wanted to buy a hot tub but wasn’t sure what he wanted in a hot tub (jets, seating, size, etc.). Tony says, “We decided to buy a pre-owned Hot Spring 1996 Highlife spa from Hot Spring Spa of Washington. This was an extremely affordable way to try out a spa to see what we might want if we buy another one later. If you’re looking for a good, quality spa, we recommend Hot Spring Spas”. Tony built a beautiful patio/deck for his backyard.
—Tony Zapata of Damascus, MD
David and Virginia Wall of Washington, DC, just got their Hot Spring Grandee delivered. David told us the story that over 10 years ago, when they wanted to purchase a hot tub, they did all the research and found that Hot Spring Spas were the best brand. David comments, “I couldn’t justify the price so I bought a hot tub from someone selling them from his garage. It did last but i did all the repairs myself. So, 5 months ago, I went shopping again, went into the Fairfax location of Hot Spring Spas and talked to the salesman, John Homan. I loved the spas, but again wondered about the cost. I decided to buy one from one of the “Big Box” stores instead. The hot tub had many problems, many service calls, and the motors sounded like they were running constantly (that would explain my high electric bill). In those 5 months, I continued to visit the Hot Spring store and buy chemicals from John and admire the Hot Spring Grandee. I decided to return the other spa. As I was standing in the Return Line, I struck up a conversation with the man behind me. He said he also returned a spa from that “Big Box” store and went straight to Hot Spring Spas to buy a hot tub from John Homan. We both had a laugh as I reached into my wallet and pulled out John’s business card. Needless to say, I went to visit John and got my Hot Spring Grandee that I should’ve purchased years ago!” We’re so glad the Walls decided to finally buy their Hot Spring Spa! Welcome to the family!
—David Wall, a happy Hot Spring customer, Washington, DC
Marty and Janet Irving of McLean, VA just got their new Hot Spring Grandee installed on their new patio and landscaping. To add to the beauty of their backyard, they got the Grandee with a SpaStone Surround and Steps. This new Surround is made by Hot Spring and has proven to be easy to order, easy to install, and a beautiful addition to your backyard. This was Marty Irving's first spa purchase. He comments, "Hot Spring Spa of Washington was great from start to finish...they did everything they said they were going to do! The hot tub is ridiculously wonderful!!! We love the stone surround. It looks great on our patio!"; We have to agree...look at the picture!
—Marty and Janet Irving of McLean, VA
Jim and Kim Shorten "Hot Spring Spa of Washington is so awesome! We’ve had our Hot Spring Sovereign for a year and a
half and the upkeep is next to nothing. It’s always clean. The jets are perfectly positioned and
have so much power! I think about other spas that try to sell you on “more, more jets”...what a
waste that would be! Hot Spring’s jets are perfect! We are totally happy. Our salesmen, Bill and
John at the Rockville store were very enjoyable to work with."
—Jim and Kim Shorten, Silver Spring, MD
Jerry and Donna Baugh of Vienna, VA just got their Hot Spring Envoy in June. They had some major enhancements to their backyard
along with their new hot tub. Jerry comments, “I get in my Envoy at 5:00 a.m. and it helps
me get started in the morning. My wife, Donna, is partially paralyzed and needs the hot tub
for her health. The hydro-therapy of the spa is very important to her. We use our hot tub
3-4 times a week. We love our Hot Spring Spa!"
—Jerry and Donna Baugh of Vienna, VA
Gregory and Christine Constantios bought their house in The Kentlands, MD in 1999 and inherited with the house a Hot Spring
Highlife Spa. After enjoying the spa for a long time, they encountered a problem with their spa.
They emailed owner of Hot Springs, Joe Mahoney, about the service issue. It just so happened,
there was a serviceman in his neighborhood. Gregory comments, "We got a call unexpectedly from
a serviceman who asked if it was okay, under such short notice, to stop by within an hour to
service the hot tub. NO PROBLEM!!! We were impressed with the customer service and the tech's
knowledge and efficient work. We THANK YOU for your 5 Gold Star World Class Customer Service.
We will recommend Hot Spring Spas to our contacts and friends who were interested (and envious)
in getting a hot tub for their home."
—Gregory and Christine Constantios, The Kentlands, MD
(Joe Mahoney, owner of Hot Spring Spa of Washington is pictured with Greg Constantios)
Amy and Tom Drolet of Boyds, MD bought their Hot Spring Envoy 3
years ago. When they moved to a new house they were faced with the question, what should we do
with our spa? Amy decided to call us to move it. She comments, "Hot Springs sent out a
team who professionally removed the spa from our patio, wrapped it for safe transportation, and
moved it to our new residence where we stored it in our garage. Last month we built a deck
and the Hot Springs crew came out once again and placed it on top of a concrete slab in the
back of our home so we could build around it. We now have a beautiful view of our property
from our spa that has been incorporated into a portion of our deck. We are so glad we
decided to have Hot Spring Spa of Washington move our hot tub!"
—Amy and Tom Drolet, Boyds, MD
Charlie and Tammy Hertel of Clarksburg, MD have created the ultimate Beautiful Backyard. They took a very plain area and
made it a haven to relax if they want or have the grandest party ever. They've included a
pond/waterfall, fireplace, outdoor kitchen with tiki bars, and a beautiful hot tub area.
Charlie comments, "The whole project was a bit overwhelming and there were many problems.
I must admit though, The Hot Spring part of the project was stress-free. They were able to hold
our spa for many months until we were ready, they were very professional, and the delivery was
a breeze. We thouroughly enjoyed working with them. We love to sit in our spa as a family and just
enjoy our awesome environment."
—Charlie and Tammy Hertel, Clarksburg, MD
Kat and Bill Klavon of Purcellville, VA wrote: "Our hot tub arrived on Labor Day 2006, and we were SO looking
forward to the cold snow days! It's been such a blessing to have a Hot Springs Hot Tub! It's
our personal sanctuary and has been an instrument for healing the body, mind, and spirit. It
definitely enhances our immune systems when we feel compromised. We feel that it's a luxury that
enhances the quality of our family life because Bill and I get a chance to have conversations and
unwind without the distraction of our children. Our youngest son who is 5 loves to hot tub with us
and just play. It helps him to sleep all the better at night as well as socialize with us as a family.
I just wanted to share how much we love having it and wanted to take the time to say, Thanks Hot
Springs in Fairfax!"
—Kat and Bill Klavon, Purcellville, Virginia
David and Rebecca Collingham of Mount Airy, MD just got their Tiger River Caspian hot tub and gazebo. David told us of a very bad
experience they had with another hot tub company that left a bad taste in their mouth. They decided
to visit our Hot Spring Hyattstown location. David comments, “My wife went in while I waited in the
car with the kids. She returned to the car with excitement and stated that she had found what she
wanted and was smiling. When my wife is happy, I’m happy. Within 3 days, we had a new hot tub and
gazebo installed. The crew was on time and very professional. Joe Mahoney, the owner of Hot Spring
Spa of Washington, stayed with me until 10:00 p.m. on a snowy evening to help me get the electrical
wiring right. My wife and I will never forget it!” The spa looks great in their backyard...another
great Vacation Destination!
—David And Rebecca Collingham, Mount Airy, MD
Randy and Nancy Franciose from Burke, VA got their Hot Spring Envoy on February 15, 2006. They got their spa during our
Sweetheart Spa Sale. Not only were they celebrating Valentines Day but also their 16th wedding
Anniversary. Last winter, they went skiing and hot tubbing in Utah. When they got back, they decided
they would buy a hot tub. They researched for the best spa on the market and bought from our Fairfax
store. Nancy comments, "We use the hot tub to totally de-stress and relax from the day. It has
been the best thing to reconnect as a couple. Now we have a vacation in our backyard!"
—Randy and Nancy Franciose , Burke, VA
Tom and Stella Thieman of Fairfax, VA got their HotSpring Envoy last year. After years of planning, constructing, and
installing, they have a beautiful Backyard Haven right ourside their bedroom door. Tom comments
about HotSpring Spa of Washington's help in the project: "Bruce, the Sales Manager had a lot
of patience with explaining the products and how they compare with the competition. John Homan and
Andrew Henry, HotSpring's other salesmen, were very knowledgeable in the products and helped me
decide on the Envoy. We have entertained a lot, with great success with friends and family! Thank
you HotSpring for adding to the enjoyment of our dream home!"
—Tom & Stella Thieman, Fairfax, VA
"I've been looking for a used hot tub for years. I bought a used Grandee from Hot Spring Spa of
Washington during their last Used Hot Tub Sale. It's perfect for my new outdoor living area that
I just built. I'll be able to sit in my hot tub while looking at my fireplace...awesome! I'm very
happy with Hot Spring Spa of Washington... my dealings with them have been great!"
— Herbert Demattos, Germantown, MD
Lisa Sinrod of Falls Church, Va had heard good things about Hot Spring Spas from a co-worker.
"We went to the Fairfax store and worked with John and Andrew. They were very friendly and
informative, without being high pressure. They suggested we come back with our bathing suits.
That's what we did...in fact, we stayed past their closing time! We fell in love with the Caspian,
which we purchased that day. Our spa arrived last June and we adore it! We use the spa frequently
and couldn't be happier with it!"
—Lisa Sinrod, Falls Church, VA
“I recently got a new patio and thought it would be great to have a hot tub that I could sit
in and look at my backyard. I shopped at 2 other spa dealers. One had much higher prices and lower
quality than Hot Spring Spas. The other one I knew had many law suits against them. When I visited
Hot Spring Spa of Washington, I instantly connected with Bruce the salesman. He convinced me to
come with my bathing suit to try it out...I fell in love with the Hot Spring Sovereign! I felt no
pressure, I got a great price and the delivery was a snap! The whole process was very
pleasant!”
— Jim and Karen Arnold, Damascus, MD
Marsha and Eddy Wiles just got their Tiger River Sumatran spa in August. Marsha
says, “I first shopped at a different spa dealer. The other dealer was high pressure. They
wanted me to get a bigger spa, they didn’t take me sersiously, and pressured me to buy that day.
When I visited HotSpring Spa of Washington, there was no pressure, they were very helpful, and they
returned my calls. I can determine whether a company has good customer service by their
responsiveness in getting back to me. Also, I was able to get from them a great referral for a
patio contractor and an electrician. They made it easy!”
— Marsha Wiles, Damascus, MD
I traded my 1998 Hot Spring Prodigy for a Hot Spring Accolade. We wanted a spa that has all the
bells and whistles. I'm very glad we got the Accolade. We love the water fountain with lights and
the variety of jets. The Hot Spring product is the one to have!"
—Ralph Trisko, Bowie MD
(pictured is Joan Trisko & grandchildren)
When the owner of HotSpring Spa of Washington, Joe Mahoney, saw Steve and Jan West's home, he was
very impressed by their beautiful view of the golf course from their backyard. "What a
beautiful setting to be looking at while sitting in their hot tub. I thought initially that
getting their spa up 20 steps to their deck would be more difficult, but we brought plenty of
delivery guys… it was a snap!" Jan West comments, "I was very happy with the
delivery. It was fast, streamlined and done perfectly. We're very happy with Hot Spring of
Washingon."
— Steve and Jan West Ijamsville MD
A few years ago I began to ponder the idea of owning my very own hot tub. I spoiled myself with the
purchase of a HotSpring Spa and couldn’t be more pleased. The product presents itself with
beautiful workmanship and design. Not one of my seats is wasted space! They’re all great.The
staff is always offering quality service. The delivery team was careful with my purchase. The chemical
maintenance for the water was professionally advised. HotSpring Spa of Washington sells a product that
they believe in. When you’re an owner, you feel like you’ve just joined a great family of
new friends. Personally, I could not be more pleased with my purchase and without reservation,
recommend a HotSpring Spa purchase.
— Cindy Ryan Derwood, MD
“Hi, Al Shotwell here. I’ve purchased 3 hot tubs from these folks. I
first got the Hot Spring Landmark in 1996 and traded it for a new spacious Grandee. In 2002, I
purchased a Hot Spring Vanguard for my weekend destination home in Hidden Valley, Pennsylvania.
I love these hot tubs!”
—Al Shotwell Fairfax Station, VA
“We’re Dan & Suze Courtney. We first bought a Tiger River Siberian.
When we were moving, we sold our house to our friends and they insisted we leave the hot tub. We
recently bought a Hot Spring Grandee for our new house. We loved buying it from Hot Spring Spa of
Washington again!!!”
— Dan & Suze Courtney Chantilly, VA
Marie & Michael Collins of Darnestown, MD used to have a 1998 Tiger River Siberian.
They heard about our Trade-In Event and traded in for a 2005 Grandee. "The trade-in was very
easy... we just went to the store and talked to Bill and decided on the biggest and best spa for us
...the Grandee!" says Marie. "We love the Luminescence lighting, the clean button, the lock
feature and I love to turn the jets off and just have the Wellspring water feature running... it's
very relaxing. The delivery crew also did a great job. They maneuvered the tub through very tight
spots...they were excellent."
— Marie & Michael Collins Darnestown, MD
Growing up in California, Jason Newman had been exposed to many hot tubs and knew
he would someday buy one for himself. His friend, Dan Sullivan of Fairfax, VA, bought a Hot Spot Spa
and always raved about our prompt service. Jason says, "I always knew I would someday be buying
my hot tub from Hot Spring Spa of Washington. So finally, after waiting 22 years, we purchased a Hot
Spring Prodigy spa in July. My wife Molly and I get in twice a day. It helps us sleep better, we have
a better attitude and just are able to relax. Recently, I had a problem with our chemicals and I
visited the Fairfax store. Bruce Grimes, the Sales Manager, spent an extensive amount of time with
me and gave me a great deal of knowledge on balancing my chemicals. I made a good decision buying
from these folks and the tub was worth the wait!"
— Jason Newman Fairfax, VA
Dawn and Jim Wilbur of Germantown, MD had a steep sloping backyard that was
virtually unusable. They had a landscaper build a beautiful, functional patio landscape. "We
loved sitting in our spa and looking at our beautiful backyard. We recently moved to a new home and
are anxious to purchase our next Hot Spring Spa!"
— Jim Wilbur Germantown, MD
Lee Ruddle and Dane Toler love their new Hot Spring Vista and Patio Sauna. “I
knew that Hot Spring was a superior brand” says Lee, “but I went to Hot Spring Spa of
Washington because of their outstanding customer service. Our salesmen Andrew and Bruce were
extremely helpful and followed up with us constantly. It was comforting to know that we could rely
on them to get the project done perfectly and in a timely manner!” Lee’s friends
Mark Johnson, Marty Lawson and Dave and Carol Hardy also bought Hot Spring Spas!
— Lee Ruddle & Dane Toler Washington DC
Tom Buerger and Ralph Segarhave a condo
with a roof-top patio overlooking the Capital in Washington D.C. They talked to neighbors Phyllis
Brunson and Tony Burl about everyone getting hot tubs for their rooftops. Ralph did all the research
and found Bill at our Rockville store. Ralph Says, “Bill was excited about our project, made
the arrangements with the crane company and made it all happen in 2 weeks!” The crane hoisted
the hot tubs up to their patios. Phyllis says, “The delivery was easier than I expected and I
’m enjoying my hot tub much more than I thought. I sit in it in the evening and look at the
Cathedral and Georgetown.”
Gertrude Morse of Garrett Park, MD bought her Hot Spot hot tub from us 8 years ago. Gertrude is 90 years old but swears that her hot tub has kept her young! “I get in my hot tub everyday. I cannot live without it! I do exercises and meditation in my spa. I love to dance and stay active. I feel so young...it’s hard to explain, but, it’s the hot tub!” When her husband first bought the hot tub, she couldn’t imagine using it especially because she couldn’t get into the spa easily. “Your serviceman, David Mikanga, was here and he was patient and spent a lot of time showing me how to get in and out of the hot tub. If it wasn’t for him, I would’ve never used it. I really appreciate that he was so patient!” We’re sure Gertrude will be soaking in her spa even when she’s 100 years old!
Tony Zapata of Damascus, MD wanted to buy a hot tub but wasn’t sure what he wanted in a hot tub (jets, seating, size, etc.). Tony says, “We decided to buy a pre-owned Hot Spring 1996 Highlife spa from Hot Spring Spa of Washington. This was an extremely affordable way to try out a spa to see what we might want if we buy another one later. If you’re looking for a good, quality spa, we recommend Hot Spring Spas”. Tony built a beautiful patio/deck for his backyard.
Marty and Janet Irving of McLean, VA 
Jim and Kim Shorten 
Jerry and Donna Baugh of Vienna, VA 
Gregory and Christine Constantios
Amy and Tom Drolet
Charlie and Tammy Hertel 
Randy and Nancy Franciose from Burke, VA got their Hot Spring Envoy on February 15, 2006. They got their spa during our
Sweetheart Spa Sale. Not only were they celebrating Valentines Day but also their 16th wedding
Anniversary. Last winter, they went skiing and hot tubbing in Utah. When they got back, they decided
they would buy a hot tub. They researched for the best spa on the market and bought from our Fairfax
store. Nancy comments, "We use the hot tub to totally de-stress and relax from the day. It has
been the best thing to reconnect as a couple. Now we have a vacation in our backyard!"
Tom and Stella Thieman of Fairfax, VA got their HotSpring Envoy last year. After years of planning, constructing, and
installing, they have a beautiful Backyard Haven right ourside their bedroom door. Tom comments
about HotSpring Spa of Washington's help in the project: "Bruce, the Sales Manager had a lot
of patience with explaining the products and how they compare with the competition. John Homan and
Andrew Henry, HotSpring's other salesmen, were very knowledgeable in the products and helped me
decide on the Envoy. We have entertained a lot, with great success with friends and family! Thank
you HotSpring for adding to the enjoyment of our dream home!"
"I've been looking for a used hot tub for years. I bought a used Grandee from Hot Spring Spa of
Washington during their last Used Hot Tub Sale. It's perfect for my new outdoor living area that
I just built. I'll be able to sit in my hot tub while looking at my fireplace...awesome! I'm very
happy with Hot Spring Spa of Washington... my dealings with them have been great!" 
Lisa Sinrod of Falls Church, Va had heard good things about Hot Spring Spas from a co-worker.
"We went to the Fairfax store and worked with John and Andrew. They were very friendly and
informative, without being high pressure. They suggested we come back with our bathing suits.
That's what we did...in fact, we stayed past their closing time! We fell in love with the Caspian,
which we purchased that day. Our spa arrived last June and we adore it! We use the spa frequently
and couldn't be happier with it!"
“I recently got a new patio and thought it would be great to have a hot tub that I could sit
in and look at my backyard. I shopped at 2 other spa dealers. One had much higher prices and lower
quality than Hot Spring Spas. The other one I knew had many law suits against them. When I visited
Hot Spring Spa of Washington, I instantly connected with Bruce the salesman. He convinced me to
come with my bathing suit to try it out...I fell in love with the Hot Spring Sovereign! I felt no
pressure, I got a great price and the delivery was a snap! The whole process was very
pleasant!”
Marsha and Eddy Wiles just got their Tiger River Sumatran spa in August. Marsha
says, “I first shopped at a different spa dealer. The other dealer was high pressure. They
wanted me to get a bigger spa, they didn’t take me sersiously, and pressured me to buy that day.
When I visited HotSpring Spa of Washington, there was no pressure, they were very helpful, and they
returned my calls. I can determine whether a company has good customer service by their
responsiveness in getting back to me. Also, I was able to get from them a great referral for a
patio contractor and an electrician. They made it easy!”
I traded my 1998 Hot Spring Prodigy for a Hot Spring Accolade. We wanted a spa that has all the
bells and whistles. I'm very glad we got the Accolade. We love the water fountain with lights and
the variety of jets. The Hot Spring product is the one to have!"
When the owner of HotSpring Spa of Washington, Joe Mahoney, saw Steve and Jan West's home, he was
very impressed by their beautiful view of the golf course from their backyard. "What a
beautiful setting to be looking at while sitting in their hot tub. I thought initially that
getting their spa up 20 steps to their deck would be more difficult, but we brought plenty of
delivery guys… it was a snap!" Jan West comments, "I was very happy with the
delivery. It was fast, streamlined and done perfectly. We're very happy with Hot Spring of
Washingon." 
A few years ago I began to ponder the idea of owning my very own hot tub. I spoiled myself with the
purchase of a HotSpring Spa and couldn’t be more pleased. The product presents itself with
beautiful workmanship and design. Not one of my seats is wasted space! They’re all great.The
staff is always offering quality service. The delivery team was careful with my purchase. The chemical
maintenance for the water was professionally advised. HotSpring Spa of Washington sells a product that
they believe in. When you’re an owner, you feel like you’ve just joined a great family of
new friends. Personally, I could not be more pleased with my purchase and without reservation,
recommend a HotSpring Spa purchase.
“Hi, Al Shotwell here. I’ve purchased 3 hot tubs from these folks. I
first got the Hot Spring Landmark in 1996 and traded it for a new spacious Grandee. In 2002, I
purchased a Hot Spring Vanguard for my weekend destination home in Hidden Valley, Pennsylvania.
I love these hot tubs!”
“We’re Dan & Suze Courtney. We first bought a Tiger River Siberian.
When we were moving, we sold our house to our friends and they insisted we leave the hot tub. We
recently bought a Hot Spring Grandee for our new house. We loved buying it from Hot Spring Spa of
Washington again!!!” 
Marie & Michael Collins of Darnestown, MD used to have a 1998 Tiger River Siberian.
They heard about our Trade-In Event and traded in for a 2005 Grandee. "The trade-in was very
easy... we just went to the store and talked to Bill and decided on the biggest and best spa for us
...the Grandee!" says Marie. "We love the Luminescence lighting, the clean button, the lock
feature and I love to turn the jets off and just have the Wellspring water feature running... it's
very relaxing. The delivery crew also did a great job. They maneuvered the tub through very tight
spots...they were excellent."
Growing up in California, Jason Newman had been exposed to many hot tubs and knew
he would someday buy one for himself. His friend, Dan Sullivan of Fairfax, VA, bought a Hot Spot Spa
and always raved about our prompt service. Jason says, "I always knew I would someday be buying
my hot tub from Hot Spring Spa of Washington. So finally, after waiting 22 years, we purchased a Hot
Spring Prodigy spa in July. My wife Molly and I get in twice a day. It helps us sleep better, we have
a better attitude and just are able to relax. Recently, I had a problem with our chemicals and I
visited the Fairfax store. Bruce Grimes, the Sales Manager, spent an extensive amount of time with
me and gave me a great deal of knowledge on balancing my chemicals. I made a good decision buying
from these folks and the tub was worth the wait!" 
Dawn and Jim Wilbur of Germantown, MD had a steep sloping backyard that was
virtually unusable. They had a landscaper build a beautiful, functional patio landscape. "We
loved sitting in our spa and looking at our beautiful backyard. We recently moved to a new home and
are anxious to purchase our next Hot Spring Spa!" 
Lee Ruddle and Dane Toler love their new Hot Spring Vista and Patio Sauna. “I
knew that Hot Spring was a superior brand” says Lee, “but I went to Hot Spring Spa of
Washington because of their outstanding customer service. Our salesmen Andrew and Bruce were
extremely helpful and followed up with us constantly. It was comforting to know that we could rely
on them to get the project done perfectly and in a timely manner!” Lee’s friends
Mark Johnson, Marty Lawson and Dave and Carol Hardy also bought Hot Spring Spas!
